• Job Description

  Req#: 1436513

  At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

  The opportunity

  The Account Manager (AM) will work on one or multiple accounts to drive end to end account management - from helping the global account leadership in defining tactics, strategies, plans, and programs that will be required to achieve the set goals, encouraging active engagement of service lines across all locations, institutionalizing, and actively managing the operating cadence of the account team. Some of the key processes include but are not limited to forecasting, pipeline management, annual account planning and execution, operations strategy, issues, and risks management, tracking key actions.

  The role involves collaboration with the account partner, leaders, client executives, and core account team members to enable a framework of the process that aid in achieving the key account goals of increasing revenue and margin, developing key client relationships, and enhancing the client experience and delivering long term value to our clients.

  Your key responsibilities

  Account acceleration

  • Drive account strategies with account team aligned with acceleration program through focussed sessions to expedite account growth
  • Co-develop Account CX strategy and owns CX program execution leveraging CX LENS
  • Serves as a master connector across the entire account landscape for the account team on account strategy and activation
  • Continuously grow internal firm relationships to expand your network and understanding of the firm’s capabilities
  • Understand and position of the GDS Client services (CS) capabilities with the GCSP and account leaders to aid in overall client delivery by facilitating the right connections
  • Help teams prioritize opportunities based on knowledge of account strategy and leveraging global tools e.g., Pursuit Diagnostic Toolkit
  • Acts as the PMO on strategic account initiatives

  Sales & program management

  • Manage the annual global revenue planning process with the G360 BDL and GCSP
  • Drive Field of Play (FOP) and integrated service line planning and activity across account
  • Actively promotes the activation of solutions, alliances, and managed services across the account by working along with the relevant account stakeholders
  • Co-develop the relationship strategy and management of global relationship map
  • Sales forecasting and tracking pipeline movements; White spot to identify potential service gaps; account performance reviews
  • Collaborates with CE and/or SL Leads on sales activity
  • Understands GDS Client services (CS) capabilities and promotes with the GCSP and account leaders to aid in overall client engagement delivery
  • Actively engages with the A&E relationships and promotes the activation of relevant Solutions across the account
  • Promotes pursuit excellence by teaming with Deal Activation team on deals, project managing small to medium complex opportunities

  • Promotes pursuit excellence by teaming with Deal Activation team on deals, project managing small to medium complex opportunities
  • Assist in the management of proposal (RFP) responses by facilitating bid/no-bid decisions, developing and engaging the relevant teams to develop/refine RFPs
  • Collaboration across Markets and other CBS functions such as BMC, Knowledge, Risk Management, Global sector/industry team as per account needs

  Information & knowledge management

  • Work with GCSP and CE as one account team to ensure account operations are tight and interdependencies are seamlessly working together to ensure cohesive account management
  • Manage an operating cadence of the account team to include core sales, operations, and marketing processes (KPI Insights, action item updates, planning meeting agendas, etc.)
  • Leverage the wider GDS ecosystem to execute innovation initiatives and growth drivers (ex: Region Driven, Sector driven, client-driven)
  • Identify key areas for innovative transformation, develop plans, and acts as a change agent to optimize processes and drive adoption with account leaders
  • Acts as subject matter expert and coach to the team on the Firm’s sales/account management tools and processes (ex: LENS, BASE, ART, Mercury, E4A, etc.)
  • Lead account level onboarding to new leadership, EP’s, and key Senior Managers
  • Build and manage a repository of team information (MSA, Account meeting actions, SOW, etc.)
  • Identifies key areas for innovative transformation and acts as a change agent to optimize digital tools, technology, and processes (SharePoint, MS lists, teams, power automation, etc.)

  Marketing management & internal communications

  • Determine, drive, and ensure distribution of relevant thought leadership, and alumni initiatives across account portfolio
  • Coordinate with region market segment and/or region service line to manage campaigns
  • Embed D&I initiatives across account portfolio
  • Collaborate with Area/Region Wavespace to drive account sessions to identify opportunities and improve client experience scores
  • Establishing an Account community within GDS to align all GDS Account team members with the account’s priorities, growth and transformation ambitions and ways of working, systems and tools
  • Collaborate with the Marketing/CSG team to plan a calendar of events (IWD, Black history month), holiday greetings, and other relationship-building initiatives
  • Manage internal account communications to keep account teams updated on recent developments and upcoming priorities

  Account Hygiene and compliance

  • Enable account operations and administrative activity and be accountable for the quality of documentation, updates across firm tools and internal account databases
  • Closely collaborate with account team on all Risk and account hygiene attributes and ensure compliance
  • Oversees BASE completion and action plans to drive account management excellence
  • Advocate and drive the deployment of digital account management solutions for example - Account LENS, E4A, and other tools to manage account activities and actions

  Analytical/Decision Making Responsibilities

  • Identify key trends on external and internal business insights to aid informed business decisions
  • Required to make decisions on behalf of account leaders to expedite results

  To qualify for the role, you must have

  • 10+ years working in a professional services firm delivering operational enablement service to teams in different geographies (Number of years’ experience varies with GDS location)
  • Professional services and/or shared services and operational environment experience, desirable to have experience in shared service centres with a global coverage
  • Demonstrable experience in operating and executing projects in a matrixed and geographically distributed organization as a project lead and a project team member with limited oversight

  Travel:

  • 0-20% travel as per account needs

  Ideally, you’ll also have

  • Project Management – experience building and managing project plans
  • Presentation/Analysis – experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history; experience using .xls to analyse data for purpose of generating insights on trends within data set

  Technologies and Tools

  Must Have

  • Mastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint)
  • An understanding of CRM tools functionality and practical experience used to support the management of an account’s go-to-market operations
  • An understanding of financial reporting tools and practical experience used to support financial management activities or performing data analysis

  Good to Have

  • Experience using Procurement portals (i.e., SAP Fieldglass or Ariba)
  • Microsoft BI

  What we look for

  • A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
  • A professional with strong interpersonal skills - confidence, maturity & ability to build strong client relationships

  What we offer

  EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. (Example)

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

  EY | Building a better working world

  EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

  Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

  Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

• About the company

  EY provides consulting, assurance, tax and transaction services that help solve our client’s toughest challenges and build a better working world for all.

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