Citizens Bank
Virtual Assistant Team Mgr (On-Site Johnston, RI)
This job is now closed
Job Description
- Req#: 27880
Advantages of Applying to this Job at Employer:
- Join a dynamic team that delivers high-quality customer service and sales
- Opportunity to enhance customer relationships and increase customer satisfaction
- Be part of a company that values diversity, equity, and inclusion
- Work in a customer-focused environment that promotes empowerment and motivation
- Enjoy a supportive and rewarding work culture
Job Responsibilities:
- Manage a team of colleagues who provide customer service remotely via live video
- Create a customer-focused environment that motivates and empowers the team
- Deliver high-quality customer service and sales to enhance customer relationships
- Develop ongoing relationships with key managers to ensure quality service delivery
- Coach and develop team members to become experts on all products and services
- Make hiring decisions and complete performance reviews for team members
- Resolve complex customer issues and operational problems
- Develop and implement policies and procedures
- Analyze and prepare reports on team performance and productivity
- Ensure team adherence to dress code policies and quality on-camera interactions
- Plan and allocate team resources to meet business goals
- Drive customer service excellence and effective management of customer concerns
- Identify and manage risks, minimizing outcomes and escalating when necessary
- Develop and maintain effective relationships with stakeholders
- Proactively identify opportunities for change and implement initiatives
- Recruit new team members and manage the onboarding process
- Support the development of team members through various activities
- Ensure team meets service level agreements and coach staff for performance improvement
- Review and follow-up on individual performance to meet objectives
- Set clear objectives and targets for direct reports linked to business goals
Additional Information:
- Citizens, its parent, subsidiaries, and related companies provide equal employment opportunities
- Employment decisions are based on experience, performance, and ability
- Citizens is an equal employment and opportunity employer
- Citizens Bank, N.A. is the employer's brand name and affiliated companies
- All colleagues and applicants are treated with respect and professionalism
- Protected categories include age, disability, gender, race, religion, and more.About the company
Most innovative community bank in the US w/ @HeardOnHurd @Vault_405 @MidtownBank @RISE405 #cashmob inventor, Pres/CEO @JillCastilla, ❤️ #okc #edmond #MemberFDIC
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