Healthcare Ascension
Virtual Care Analyst-Technology
This job is now closed
Job Description
- Req#: 391068
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid time off (PTO) and various health insurance options
- Retirement benefits including employer match plans
- Tuition reimbursement to support ongoing education
- Flexible remote work schedule
- Inclusive culture and commitment to community service
What to Expect (Job Responsibilities):
- Serve as a core team member within an agile team supporting the implementation and configuration of virtual care and language services products
- Collaborate with virtual care business partners to ensure product requirements and workflows are met
- Conduct diagnosis and troubleshooting of business issues and virtual care application problems independently
- Provide clear instructions to onsite and remote business partners on troubleshooting and issue resolution processes
- Create and maintain productive networks with internal teams and external business partners
What is Required (Qualifications):
- High School diploma equivalency with 2 years of cumulative experience OR Associate's/Bachelor's degree OR 4 years of applicable job-specific experience
- Basic understanding of computing topics including networking, hardware/software evaluation, and IT security requirements
- Ability to multitask and switch focus based on changing priorities
- Strong customer service skills to ensure prompt and complete responses to business partner expectations
- Experience in writing documentation in a clear and concise manner
How to Stand Out (Preferred Qualifications):
- 3 years of experience in a related role
- Experience with implementing and supporting Virtual Care and Language Services products such as Zoom and Tytocare
- Strong communication and collaboration skills, particularly in explaining complex technology concepts
- Agile scrum experience
- Experience with facilitating integrations between software applications (HL-7 and API)
#HealthcareTechnology #VirtualCare #RemoteWork #CareerGrowth #TechJobsAbout the company
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