Category
Sales

Number of Openings
1

Location
Los Angeles

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Non-Exempt

Description

As a Virtual Client Advisor, you will assist present and future VinFast Clients through the sales process from start to finish. We are a direct-to-consumer automaker (OEM) and you will often be the first engagement with the brand. We are seeking polished, passionate, and professional consultative sellers to facilitate a customer centric buying process for our clients. Client engagements will be facilitated through messaging, phone & video consultations.

RESPONSIBILITIES & KEY ACTIVITIES:

• Represent the values of VinFast US with every client interaction
• Generate excitement in client's customer journey
• Handle inbound and outbound customer inquiries and sales consultations across all channels: including Video, Voice, Chat and Email
• Collaborate with team members in other functional areas of the business to ensure a seamless client sales experience
• Actively manage the pipeline of client leads to convert opportunities into sales
• Monitor personal productivity against sales and customer satisfaction targets
• Learn the Inside Sales System; including Salesforce CRM (database) and other integrated systems to provide the best practice in supporting clients and documenting communications
• Become a product expert and maintain familiarity with all VinFast product features and functionality, using this knowledge regularly in client interactions to sell our products
• Understand and clearly communicate all available finance options to clients
• Stay updated on EV Industry/Technologies
• Contribute to a positive and inclusive corporate culture focused on dedication, collaboration, innovation, and growth

Position Requirements

MINIMUM REQUIREMENTS:

• Bachelor's Degree preferred but not required
• Relevant work experience preferred: Sales, Account Management, Retail, Experiential Marketing, Client Services, Customer Service, Training, Contact Center, or other Omni-Channel Environments
• Automotive & Direct-to-Consumer Automotive industry experience not required, but a plus
• Passionate about EV adoption & the Automotive Industry
• Ability to obtain and maintain a DMV Vehicle Salesperson License
• Flexible and adapt well with change
• Strong interpersonal, oral and written communication, problem solving, and organizational skills
• Proficiency in business productivity tools, software, and digital platforms (MS office suite, CRM applications, call center software, social media, etc.)
• Strong team player with a friendly, enthusiastic, reliable, and helpful attitude
• Strong work ethic, ability to work under pressure and in a fast-paced environment
• Ability to work flexible hours and on weekends.

Open Date
8/22/2023

Req Number
SAL-23-00014

About the Organization
Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

Starting at
$25/HR

EOE Statement
Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.

This position is currently accepting applications.