Advance Auto Parts
Virtual eCommerce Phone Support Operator
This job is now closed
Job Description
- Req#: R-0535472
Employer Industry: eCommerce Automotive Parts
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health, dental, vision, and prescription drug insurance
- 401k Retirement Savings Plan with competitive company match
- Paid Time Off and Sick Time
- Positive work environment with team member networks and volunteer opportunities
- Annual increase based on performance
What to Expect (Job Responsibilities):
- Answer incoming phone calls, return voicemails, and respond to emails to provide exceptional customer service
- Assist customers with part fitment for vehicles, placing orders, and tracking shipments
- Maintain and update customer information in a case management system
- Provide first-level technical support for the website and resolve post-order questions
- Collaborate with store leadership and other departments to address customer concerns
What is Required (Qualifications):
- High school diploma or General Education Degree (GED)
- Minimum of 2 years related experience and/or training or equivalent combination of education and experience
- Excellent written communication skills
- Must be available to work any shift Monday-Saturday from 8:30 am to 9:30 pm EST and Sunday from 9:30 am to 6 pm EST
- Typing speed of at least 45 words per minute
How to Stand Out (Preferred Qualifications):
- Call Center or Customer Service experience
- Bilingual in French/English or Spanish/English
- Knowledge of automotive parts and services
#eCommerce #CustomerService #CareerOpportunity #CompetitiveBenefits #AutomotiveIndustry
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United States, Canada, Puerto Rico and the Virgin Islands under four brands, Advance Auto Parts, Carquest Auto Parts, WORLDPAC and Autopart International.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.