Advance Auto Parts
Virtual Professional Store Support Operator
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Job Description
- Req#: R-0569741
Employer Industry: Automotive Retail
Why consider this job opportunity:
- Salary up to $17.00 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive health, dental, vision, and prescription drug insurance
- Flexible work schedule with potential for overtime
- Supportive and dynamic work environment with training programs
- Employee discount program and special recognition awards
What to Expect (Job Responsibilities):
- Manage incoming communications via phone, chat, emails, and CRM system
- Provide first-level support for eCommerce channels and technical inquiries
- Handle updates and processing of claims, including loyalty program inquiries
- Collaborate with field teams to resolve customer issues and maintain customer information
- Document all customer interactions and follow up on outstanding tasks
What is Required (Qualifications):
- Minimum of 2 years related experience or equivalent combination of education and experience
- High school diploma or General Education Degree (GED)
- Strong written communication skills and ability to multitask efficiently
- Minimum typing speed of 45 words per minute
- Availability for flexible scheduling, including weekends and holidays
How to Stand Out (Preferred Qualifications):
- Call center or customer service experience
- Bilingual in French/English or Spanish/English
- Knowledge of automotive products and services
- Proven ability to collaborate effectively with teams
- Experience with Salesforce or similar CRM systems
#AutomotiveRetail #CustomerService #CareerGrowth #HealthBenefits #FlexibleScheduleAbout the company
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United States, Canada, Puerto Rico and the Virgin Islands under four brands, Advance Auto Parts, Carquest Auto Parts, WORLDPAC and Autopart International.
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