• Job Description

  Req#: RQ163816

  Type of Requisition:

  Pipeline

  Clearance Level Must Currently Possess:

  Secret

  Clearance Level Must Be Able to Obtain:

  Secret

  Suitability:

  Public Trust/Other Required:

  None

  Job Family:

  Cyber Security

  Job Qualifications:

  Skills:

  Incident Management, Incident Reporting, Incident Response

  Certifications:

  CompTIA Network Security Professional - CompTIA - CompTIA - Security+

  Experience:

  5 + years of related experience

  US Citizenship Required:

  Yes

  Job Description:

  Transform technology into opportunity as a vNOC Incident Management Lead (Senior) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

  At GDIT, people are our differentiator. As a vNOC Incident Management Lead (Senior) you will help ensure today is safe and tomorrow is smarter.

  The scope of the IT GEMS contract includes a full range of information technology (IT) services which include necessary hardware, software, and ancillary, components to support enterprise-level programs and environments. Support service areas include program management support, policy, procedures, and operations support, IT core services support, security compliance, customer and client services support, transformational IT support, and application migration support.

  HOW A vNOC INCIDENT MANAGEMENT LEAD (SENIOR) WILL MAKE AN IMPACT:

  • Supports C.5.2.4 Incident and Problem Management. Supports the VNOC and collaborates with the DMDC Consolidated Contact Center (CCC) and Cyber Incident Response Team on incident management.
  • Leads our Incident Management team and maintains our ITIL-based ITSM4Gov incident management program, ensuring alignment with DMDC's SOP.
  • Continuously monitors DMDC's enterprise infrastructure to ensure proactive detection and response of incidents.
  • Handles incidents as Severity 1 until further assessment determines otherwise to ensure swift response to critical issues.
  • Acts as an incident manager within 10 minutes of incident notification, ensures technical experts are engaged within 30 minutes and on-site support is dispatched within one hour, if required.
  • Leads and coordinates incident response efforts around the clock, ensuring incidents are managed and resolved 24/7/365 to maintain the availability and reliability of IT services.
  • Leads the development of After Action Reports (AARs) within 7 days of incident resolution and supports the analysis of the incident response process as part of our CSI2 approach to enhance future incident management.

  WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor's degree or equivalent years of experience
  • Required Experience: 5+ years
  • Required Technical Skills: IAT II, CompTIA Security+
  • Security Clearance Level: Active DOD Secret
  • Location: Must be willing to work on-site at the San Antonio, TX location. *Potential opportunity for a hybrid arrangement.
  • US Citizenship Required

  GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

  Scheduled Weekly Hours:

  40

  Travel Required:

  10-25%

  Telecommuting Options:

  Hybrid

  Work Location:

  USA TX San Antonio

  Additional Work Locations:

  We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

  We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

  GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

• About the company

  General Dynamics Mission Systems is a business unit of American defense and aerospace company General Dynamics. General Dynamics Mission Systems integrates secure communication and information systems and technology

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