What You Will Be Doing:
As a member of the Vocational Rehabilitation Client Services Section direct client services, the incumbent provides specific administrative and rehabilitation assistance to one or more vocational rehabilitation professionals; conducts intake interviews with clients, makes vendor payments, and makes medical and other professional assistance appointments. This position takes the first line of responsibility with applicants or individuals with disabilities who need special assistance throughout the vocational rehabilitation process. This position is the Field Administrative Support Team Representative for the region.

Our Organization, Mission and Culture:
The Division of Vocational Rehabilitation (DVR) helps hundreds of Alaskans with disabilities prepare for, get, and keep good jobs. You will be working with a dedicated team of professionals who have a sincere commitment to assisting individuals with disabilities obtain employment. Many DVR employees have specialized education and certifications unique to their jobs, resulting in longevity of staff.

The Benefits of Joining Our Team:
DVR is committed to the principle that employment equals empowerment for Alaskans with disabilities. This position is essential within the Division and the Regional Office in which that service is provided. This position is one of five in the state that provides direct service delivery and administrative support. This position is a member of the Field Administrative Support team that supports field carrying staff in the day-to-day operations of DVR.

The Working Environment You Can Expect:
This position provides primary support to the Regional Manager and other VRCs/VRAs located within the Southeast Region (Juneau, Ketchikan and Sitka), with a total of 13 staff. Consumers of DVR are directly served out of the Southeast Region. At DVR we strive to ensure a seamless experience for clients requiring our services and the administrative support provided by this office is necessary for the provision of vocational rehabilitation services for those individuals who experience disabilities. The Division operates during regular business hours (8-5), with flexibility within those hours and the ability for telework at times.

Who We Are Looking For:
In addition to the competencies in the Minimum Qualifications below, we are looking for a candidate with the following competencies:

• Excellent customer service skills;
• Ability to multitask, handling a wide range of duties on a daily basis;
• Ability to take the initiative and follow-through on task
• Ability to work with confidential, sensitive information;
• Strong attention to detail.

One year of journey level experience, providing direct technical and administrative support in the delivery of vocational rehabilitation services. This experience is met by service as a Vocational Rehabilitation Assistant 2 with the State of Alaska or the equivalent with another employer.

OR
Two academic years of education from an accredited college, of which 8 semester hours (equivalent 12 quarter hours) were in a social or behavioral science.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

ONGOING POSTING NOTICE
The applicant pool(s) for this position will be reviewed regularly for qualified applicants. This recruitment may be closed early if a qualified applicant is found before the closing date. Interested applicants are encouraged to apply as soon as possible to ensure consideration.

SUPPLEMENTAL QUESTIONS
Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last three (3) performance evaluations.
• Resume, with detailed professional work history.
• University/college transcripts.

APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov

For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska