• Job Description

  Req#: 5735111004
  Employer Industry: AI Search Technology
  
  Why consider this job opportunity:
  - On-Target Earnings Pay Range up to $345,000 USD
  - Flexible workplace strategy allowing for remote or hybrid work options
  - Opportunity for career advancement and growth within a global organization
  - Lead a high-impact global team and influence customer success strategies
  - Work in an inclusive and supportive environment that values autonomy and collaboration
  
  What to Expect (Job Responsibilities):
  - Provide leadership to a global Customer Success Management organization, setting long-term vision and strategy
  - Drive global retention, Net Revenue Retention (NRR), and customer health metrics
  - Partner with global Sales leadership on account strategies and renewal priorities
  - Establish global KPIs, forecasting models, playbooks, and operating rhythms
  - Act as an executive sponsor for top strategic global customers, ensuring seamless customer experiences
  
  What is Required (Qualifications):
  - 15+ years of experience in Customer Success, Account Management, or related SaaS leadership roles
  - 10+ years leading global teams and leaders of leaders
  - Demonstrated ability to scale organizations across multiple regions (AMER and EMEA)
  - Strong executive communication, influence, and relationship-building skills
  - Fluency in English; additional languages are highly valued
  
  How to Stand Out (Preferred Qualifications):
  - Experience supporting enterprise customers with complex, API-driven products
  - Deep operational expertise, including forecasting and KPI design
  - Problem-solving and perseverance capability in a growing environment
  - Willingness to trust co-workers and take ownership
  - Ability to receive and give constructive feedback
  
  #AI #CustomerSuccess #Leadership #RemoteWork #CareerGrowth
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Algolia is a US startup company offering a web search product through a SaaS model.

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