Employer Industry: Customer Service and Tech Support

Why Consider this Job Opportunity:
- Salary up to $18/hr
- Opportunity for career advancement and growth within the organization
- Paid training provided
- Medical and dental benefits offered
- Retirement planning options available
- Employee discounts through client programs

What to Expect (Job Responsibilities):
- Provide user support via phone, email, and other channels according to company standards
- Resolve customer issues such as password assistance, feature walk-throughs, and general inquiries
- Utilize knowledge base and remote tools to assist in issue resolution
- Manage cases, including scheduling call backs and follow-up communication
- Collaborate with internal groups to update Knowledge Base articles

What is Required (Qualifications):
- High school diploma or GED
- Minimum of three (3) years of combined experience in technical support, call center, customer service, or social media interactions
- Strong customer service and critical thinking skills
- Proficient in Microsoft Office applications and browser-based programs
- Ability to multitask and support higher customer volumes

How to Stand Out (Preferred Qualifications):
- Customer service experience is a plus
- Familiarity with Salesforce is a bonus
- Exceptional listening and comprehension skills
- Professional and courteous demeanor
- Strong computer navigational skills

#CustomerService #TechSupport #CareerOpportunity #PaidTraining #EmployeeBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.