Tata Consultancy Services
Walk in interview for Nexthink-28th Sep TCS Kohinoor park HYD
PayCompetitive
LocationHyderabad/Telangana
Employment typeOther
This job is now closed
Job Description
- Req#: 333025
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.
We are Hiring for Nexthink
Venue details
Date: 28th Sep 2024
Timing : 10:00 Am-2:00 PM
Location: Kohinoor Park, Plot No 1, Hitech City Rd, Cyberabad, Land Mark Residency, Jubilee Gardens, Hyderabad, Telangana 500084
Desired Competencies
Primary Skills
Proactive Hardware & Software solving problems on End User Devices1. Analysis of trends and recording current health status of End User Devices2. Identification where and when the issue occurred and how many users are impacted3. Analysis of the events in timeline to identify root causes of issues very quickly4. Cooperation with various technical teams on root cause analyses and remediation plans5. Resolution of issues discovered.6. Documentation of findings and recommendationsReporting
• Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software• Providing input for collector packaging and assist in deployment scenarios• Perform ongoing maintenance• Check the Appliance health (CPU, Disk & Memory Utilization)• Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.• Maintaining customer specific EUCA documentation updated• Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder• Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
Secondary Skills
• ITIL Certification• Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration• Knowledge of Active Directory 2008 and 2012• Understanding of GPO configuration and management• Experience with troubleshooting, diagnosing and fixing OS and AD related issues• Understanding of TCP/IP networking• Understanding of DNS, DHCP services• Strong analytical skills• Experience with analyzing system logs, events, and monitoring alerts• Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents• Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)• Knowledge of ITIL Processes• Capability to understand and write technical documentation• Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage• Knowledge of PKI and PowerShell scripting will be highly appreciatedNotice
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