• Job Description

  Req#: 5000971527106

  Job Title

  Sr. Helpdesk Support Tech-345

  Location

  White Haven, PA-WHIPA

  Job Description

  Warehouse IT Support Lead maintains and support computer systems and networks aiming for the highest functionality. A successful Warehouse IT Support Lead must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

  Job Responsibilities

  • Develop and maintain local networks in ways that optimize performance
  • Perform system trouble shooting and analysis of warehouse operational equipment and systems
  • Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
  • Proactively apply new WMS functionality help increase productivity and improve existing warehouse processes
  • Own the relationship with between technical operations and production operations
  • Provide ongoing customer support on use of the (WMS) Warehouse Management System applications and services, to include training, coaching, researching of issues, and continuous improvement opportunities
  • Ensure security and privacy of networks and computer systems
  • Perform troubleshooting to diagnose and resolve problems
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.
  • Other duties as assigned.

  ID Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, citizenship, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, military service status, pregnancy, or any other status protected under federal, state, or local law

  Salary 60,000 - 62,500

  Job Type: Full-time

  Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance

  Schedule:

  • Monday to Friday

  Ability to commute

  Position

  Sr. Helpdesk Support Tech-345

  Schedule

  First Shift

  Requirements

  • Associate’s or bachelor’s degree in the field of Information Technology or Logistics desired, or equivalent experience
  • Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
  • Analytical thinker comfortable with managing technical operations
  • Excellent diagnostic and problem-solving skills
  • Outstanding organizational and time-management skills
  • Excellent communication skills (verbal, written, and presentation)
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • 3+ years end user support experience
  • 3+ years WMS experience desired
  • RF technology experience
  • Flexibility to share on call support within 24/7 operation.
  • IT Support- 1 year
  • Travel required
  • Must be able to lift 40 pounds

• About the company

  A Pennsylvania 3PL, Kane Logistics provides 3PL services including transportation, warehousing, and LTL services throughout the U.S.

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