Overview

Expectations

• Understand and know the three pillars of our culture:

Beautiful, Collaborative and Purposeful.

• Possess self-awareness in relation to your impact on work environment.
• Personable and engaging while professional.
• Maintain a positive energy as a service provider, co-worker, and employee.
• Ability to operate in a calm, drama free manner.
• Respectful communication with tone and word choice. Open-minded with healthy personal boundaries.
• Willing to learn and grow both as a waxologist and a team player.

Requirements

Basic Etiquette

• Punctual and respectful of both guests and co-worker’s time.
• Follow uniform rules and guidelines.
• Professional look with light makeup, hair properly done, and appropriate nail length required.

Waxing/Reception Duties/ Salon Experience

• Perform all Radiant Waxing services effectively and efficiently.
• Answer phones with a positive, upbeat energy.
• Acknowledge guests with a smile and shake hand of any new guests.
• Communicate with co-workers regarding schedule changes and guest requests.
• Return phone messages in a timely manner.
• Offer all guests water and use of the restroom.
• Review guest intake form to verify there are no contraindications.
• Lead guest to suite.
• Maintain a clean working environment both in suite and in common areas.

Teamwork

• Participate in team support and ‘The Dance’ with co-workers.

o Offer help whenever there’s a need.

o Support and encourage coworkers with any areas they may struggle.

• Participate in team meetings.

Marketing

• Participate in marketing events outside the salon.
• Participate in individual marketing.
• Participate in brainstorming marketing ideas.

Goals/Sales

• Reach both individual and team goals in the following areas –

o Services

o Rebooking

o Product Sales

o Retention

o Series

o FWB

• Maintain positive guest reviews. Unreasonable guests taken into consideration.
• Actively working your books – shrink and combine services whenever possible.
• Tailor and convey guest education information to each guest.

Training/Ongoing Training

• Participate in initial proprietary training program.
• Participate in ongoing training including, but not limited to conference calls, workshops, and quality checks.
• Watch Office Hours provided by WellBiz.

Legal Disclaimer

©2023 Radiant Waxing Franchise, LLC (“RWF”). Each Radiant Waxing™ salon is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated salons. All individuals hired by franchise owners’ salons are their employees, not those of RWF. Radiant Waxing™ + design are trademarks owned by RWF.