Job Title WBS Global Operations Manager – HR
Division Group
Location UK/ US/ APAC

Purpose of Role:

This role is a key counterpart to the service delivery teams of the BPO provider and will identify and highlight operational issues to the WBS leadership and will be the firewall to highlight and resolve BPO-related risks and issues.

This role will be accountable for the execution of the globally defined process vision, whilst driving innovation and continuous improvement. The role-holder will also be responsible for the identification of potential process and performance improvement measures on a more detailed level.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.


An opportunity to g row your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.


Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.


Key Responsibilities:

• Collaborate effectively with the H2R Functional Transformation Process Expert to successfully migrate and implement processes through to stabilisation by thorough planning and execution.

• Oversight of BPO and Satellite operations and ensure compliance with functional concepts and expected performance levels.

• Facilitate regular exchanges between retained Weir, Satellites and BPO at an operational level to identify process innovation and seek improvement opportunities through cross-functional collaboration.

• Act as a key counterpart to delivery teams in order to address and mitigate operational risks and issues.

• Monitor and report process costs and performance in close collaboration with WBS performance analysts.

· Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.


Job Knowledge/Education and Qualifications:
· Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.

• You will have an in-depth understanding of business process management concepts, methodologies, and frameworks and be proficient in analysing existing business processes and be able to identify areas of improvement to enhance efficiency and quality.

• You will be skilled in clearly and comprehensively documenting processes, workflows and standard operating procedures.

• You will be able to manage multiple demands and priorities simultaneously.

• You will be familiar with BPM software tools and platforms and as such, be able to create models and perform the necessary analysis required. You will be comfortable in using all MS Office tools and be able to select the right tool for the right job.

• You will have a continuous improvement and problem-solving mindset and enjoy proactively and seeking out opportunities for process optimisation and operational effectiveness.

• As a strong collaborator and motivator, you will understand the benefits of teamwork and proactively encourage growth and development within your team, promoting ownership and collective responsibility for the operational success.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

#LI-SM2

#LI-AC1

#LI-remote