HostPapa
Web Hosting Support with English
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Job Description
- Req#: wAiyl3kxLb
Employer Industry: Web Hosting Services
Why consider this job opportunity:
- Work from anywhere - this is a remote opportunity
- Competitive salary that values your unique skill set
- Career advancement and professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
- Join a friendly company culture built on trust and respect
- Opportunity to help customers solve technology issues and enhance their online presence
What to Expect (Job Responsibilities):
- Provide technical support via phone, email/tickets, and chat
- Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
- Troubleshoot and resolve advanced website and email issues
- Install, configure, maintain, and fix errors for content management systems like WordPress
- Address and escalate pre-sales, sales, and billing inquiries as needed
What is Required (Qualifications):
- Experience in a technical support or helpdesk role
- Strong troubleshooting skills, especially for websites and email systems
- Solid communication skills in English (written and verbal)
- Experience with web hosting platforms is a strong plus
- A customer service background or a related tech role is an asset
How to Stand Out (Preferred Qualifications):
- Familiarity with DNS settings and web design tools
- Experience with content management systems beyond WordPress
- Previous experience in a customer-facing role within the tech industry
- Understanding of web hosting components and their functionalities
- Ability to explain technical concepts in a user-friendly manner
#WebHosting #TechnicalSupport #RemoteWork #CareerGrowth #CustomerService
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
HostPapa is a Canadian-based privately owned web hosting company that provides shared, reseller, and virtual private server hosting.
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