Public.com
Weekend Member Operations and Experience Specialist - Advanced Research & Escalations Specialist
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Job Description
- Req#: 7484410003
Employer Industry: Financial Services and Fintech
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work weekends with a flexible weekday schedule
- Engage directly with valued members across various support channels
- Collaborate with cross-functional teams to enhance member satisfaction
- Drive innovative solutions in a fast-paced environment
- Contribute to a company that values diversity and inclusion
What to Expect (Job Responsibilities):
- Provide exceptional service to members via email and chat support
- Serve as a subject matter expert on Public's features, products, and services
- Collaborate with Legal, Operations, and Compliance teams to resolve member issues
- Conduct advanced research into complex member escalations, including trade disputes and regulatory inquiries
- Advocate for member feedback and feature requests to enhance the user experience
What is Required (Qualifications):
- Minimum of 3-5 years of experience in financial services
- Fully licensed with Series 7 and 63 certifications
- Prior experience as a Customer Escalation Specialist or Manager in financial services or fintech
- High degree of comfort or ability to learn and leverage technology
- Commitment to providing exceptional service and ensuring positive member experiences
How to Stand Out (Preferred Qualifications):
- Active Public member (sign up today!)
- Previous experience in a fast-paced customer service environment
#FinancialServices #CustomerSupport #CareerOpportunity #DiversityAndInclusion #Fintech
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