• Job Description

  Req#: REF3337A

  Company Description

  Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.

  A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

  Job Description

  In this role, you will be responsible for supervising and training all Spa team members to ensure guests are receiving the ultimate spa experience. As the master organizer, you will also be responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales. The Wellness Supervisor will come with a friendly and helpful demeanor and be able to manage guest issues and create solutions.

  • Ensure the spa and fitness facilities are prepared for proper opening and closing each day
  • Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
  • Arrange all spa appointments for a la carte services/activities and packages
  • Support Director of Wellness with all administrative functions of the Spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
  • Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff as well as review and revise scheduling daily
  • Assist with billing for all Spa services and retail sales including preparing receipts
  • Be thoroughly familiar with and provide instruction on Spa software
  • Assist with inventories and cost control
  • Assist in monitoring and evaluating Spa Reception and Locker Room employees

  Qualifications

  • At least 1 year of experience within a luxury hotel property, spa environment or luxury retailer preferred
  • Experience leading a small team with a positive and heartfelt approach
  • Ability to handle customer requests, issues and come up with quick solutions
  • Trusting to handle confidential guest information
  • Show initiative and strive to prioritize operational needs and anticipate guest requests
  • Be an excellent communicator, great listener and super understanding whether towards other team members or guests

  Additional Information

  Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

  Bowie House LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• About the company

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