Wine Ambassador Assistant

Job Type: Seasonal (May or June – October 2025)
Mission Hill Family Estate Winery
West Kelowna, Okanagan Valley, British Columbia

Be part of the next great story in wine…

Mission Hill Family Estate:

Over forty years ago, Mission Hill Family Estate was founded with a visionary dream: to transform the Okanagan Valley into a globally celebrated wine region. Through a relentless pursuit of excellence and a deep respect for the land, we have crafted wines that rival the world’s best, including Canada’s first 100-point red wine. Guided by a commitment to sustainability and bold innovation, our mission is to put the Okanagan Valley on the world stage, cementing Mission Hill Family Estate as an enduring icon in the global wine community.

Our Culture:

Our culture is driven by passion, innovation, and an unwavering commitment to excellence. As a family-owned business, we empower every team member to make an impact. Our team are bold thinkers with entrepreneurial spirits who embrace challenges, strive to set new benchmarks, and take ownership in everything they do. Collaboration, authenticity, and a shared love for creating world-class experiences define how we work together to achieve extraordinary results.

Who We Are:

We are passionate about what we do and fully committed to making a meaningful impact. It’s this drive that has led us to achieve remarkable milestones. As we continue this exciting adventure, we invite you to help shape the next chapter of our story. Together, we are building a legacy in the wine industry that will stand the test of time, and we’re only just begun.

The Life of a Wine Ambassador Assistant:

• Maintain understanding of customer service, process, and administrative standards; adhere to Wine Boutique and company policies, procedures, and standards
• Process customer sales, assist the Wine Ambassador with guest service and tastings, set up for tour tastings in the Hospitality Kitchen
• Identify opportunities to sell wine, Wine Club sign-ups, accessories, and tours
• Provide boutique and hospitality support as directed – set up and tear down tour tastings
• Develop and maintain Mission Hill wine and merchandise knowledge to support exemplary retail experience

What We’re Looking For:

• Minimum 1 year of experience in a hospitality, sales or retail environment
• Must have Serving It Right certification, as well as be of legal age to serve alcohol in BC
• Must be flexible as the hours of work will fluctuate with business volume
• Working days, evenings, and weekends required

Bonus Points:

• Second language is considered an asset
• Wine education such as WSET Level II, or equivalent (can be completed during first 2 months of employment)

What We Offer:

• Wage is $20/hour + comprehensive paid training and access to extensive wine education
• Attractive incentives per each wine club membership sign-up
• Discounts at the Terrace Restaurant, Events, and at our Boutique on gifts and wine
• Free tastings for you and your guests
• Discounts on tours and Sommelier Experiences
• The opportunity to work in a “Post Card” setting on our iconic property

We want to hear from you! Apply on our website today: www.missionhillwinery.com

At Mission Hill, we live by our 5 Core Values every day:

Sense of Urgency

• Our business moves fast and so do we. We understand the power of now.
• We have relentless drive and believe if it can be done, we’re the ones who will do it first.

Authenticity

• We need to stay real because our brands, our stories and our culture must remain genuine to thrive.
• When we have the best intentions for all, we create space to be our whole selves and do great things together.

Simplicity

• Our lives are complicated enough. So why use 50 words when you can use 5?
• We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.

Humility

• Egos distract us. When we’re humble, we’re open to listen, take feedback and change direction quickly.
• We’re here for each other, and together we do great things.

Trust

• We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our teams.