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Job Function / Summary

Responsible for providing a variety of basic clerical and/or administrative support duties which include but are not limited to customer service, wire transfers, document processing, and research. Work is performed under close supervision and according to established instructions related to work performed. General knowledge of department and/or company procedures is required. Incumbent is cross-trained on at least 70% of department operations. Incumbents at this level have two or more years of bank operations experience.

Essential Duties & Responsibilities

Review and processes outgoing wire transfers for accuracy while adhering to the Wire Policy and Wire Department Service Level agreement

Responsible for repair and return of incoming wires within the guideline of the Wire Policy

Verifies that all wire transfers are in compliance with the Bank Security Act (BSA), Reg. E, and the Uniform Commercial Code (UCC4A) federal compliance regulations as they relate to wire transfers

Monitors incoming and outgoing wires for suspicious activity and reports to Wire Dept. management and Corporate Security as applicable

Process 10-12% of wire department volume in Level 1 queues

Perform Callback verification to FTA customers, as applicable

Perform Callback verification to all customers for wires $1MM and over

Responds to research requests for archived wires from Corp. Security, Legal subpoenas, Fin Cen, as well as research request from authorized personnel and FTA customers

Perform end-of-day balancing of the wire system with the Federal Reserve

Minimum Required Education & Experience

• High School Diploma or GED

• Two or more years related experience or training

• No certification, license or registrations are required to successfully apply for this job; however, once in this position certifications from Hancock Bank’s Computer Based Training (CBT) are required, as applicable.

• Exhibits strong verbal and written communication skills

• Working knowledge of Microsoft Office Products such as Word, Excel, Access, and PowerPoint.

• Excellent verbal and written communication skills in order to communicate effectively with customers and bank personnel.

• Must be able to establish and maintain a high level of credibility with all levels of internal and external customers.

• Detail oriented.

• Ability to formulate sound conclusions and recommend optimal course of action based on analysis

Essential Mental & Physical Requirements

• Ability to lift/move/carry approximately 20 pounds

• Other specific requirement of this job (e.g. standing constantly for tellers; repetitive finger motion for data entry, etc.)

• Listens and gets clarification; clear and to the point when speaking; writes clearly, informatively, and logically

• Able to take verbal wire instructions and transfer into the wire payment system with accuracy

• Gathers and analyzes information skillfully; makes rational, and timely decisions

• Ability to work under stress and meet deadlines

• Ability to operate a keyboard to perform the essential job functions

• Ability to read and interpret a document if required to perform the essential job functions

• Ability to travel if required to perform the essential job functions

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.