Needham Bank
Wire Transfer Specialist I
This job is now closed
Job Description
- Req#: 873639
- Performs daily designated functions of wires and payments
- Process beginning of day items
- Review and release incoming and outgoing wires
- Handles telephone and email inquiries and requests
- Performs functions related to the processing of Foreign Currency transactions
- Perform callback with contact center technology and comply with the Customer Authentication Standards of the bank to properly authenticate/verify the identity of a customer. Confirm wire transaction details and authenticity of transactions.
- Communicate with management and escalate any concerns accordingly including fraudulent transactions
- Complete end of day processes
- Submit accurate services messages and respond accordingly to service messages to rectify or escalate
- Create monthly activity reports; pull daily system reports for review, follow up and communicate outstanding issues on a regular basis
- Assist with payment investigations
- Assist with updating of procedures, policies, FDICIA guidelines and risk assessments
- Process all daily work accurately as deemed necessary
- Attend meetings
- Assist Branches, Private Bankers, related departments and customer support as deemed necessary in all areas of payments:
- Assist with troubleshooting, questions and product
- Research and resolve any exceptions or quality review issues with wires and payments
- Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist
- Assist with other areas of Deposit Operations on an as need basis including implementation of any products and services, special projects, as well as establishing and maintaining procedures
- Perform additional duties as requested, needed or assigned
Under the direction of the Wire Transfer Operations Manager, performs all required functions in accordance with regulatory compliance guidelines with Deposit Operations and special focus on Wires.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Performs daily designated functions of wires and payments
About the company
Your Needham Bank experts are your dedicated resource for all your financial needs. Come experience the best in banking.
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