• Job Description

  Req#: WIRET001809

  POSITION SUMMARY

  The Wire Services Specialist is responsible for providing outstanding service to all that contact Sunrise Banks, internal and external customers, or non-customers. This position will strive to provide accurate wire transfer information to all inquiries while demonstrating limited independent decision-making skills and superior knowledge of wire transfer services.

  ESSENTIAL FUNCTIONS

  Wire Transfer Services

  • Complete various processing tasks to ensure that wire transfer functions are completed in a timely, accurate manner while maintaining adherence to policies and procedures.
    • Process incoming wire transfers.
    • Process outgoing domestic and international wire transfers submitted via various channels. (i.e. bank branch(es) and business online banking)
    • Process drawdown requests.
  • Assist customers with general questions and on-going user and product maintenance regarding all facets of wire origination.
  • Track and report related product activity.
  • Make suggestions to management and assist with the implementation of enhancements to services.
  • Follow organizational values to create a caring culture of achievement.
  • Protect customer information by following department security guidelines and procedures.

  Funds Settlement Management

  • Monitor the daily cash position of the bank and all correspondents, maintaining daily reserve position by purchasing or selling funds as necessary.
  • Balance necessary applications.

  Other Responsibilities

  • Support Supervisor and Lead – Wire Services in other duties and projects as assigned.
  • Provide back-up within the department as needed.

  COMPETENCIES

  • Adaptability
  • Alignment w/Sunrise Core Values
  • Communication
  • Compliance
  • Dependability & Flexibility
  • Initiative

  • Integrity
  • Judgement
  • Organizational Skills
  • Productivity
  • Professionalism
  • Quality Service
  • Teamwork
  • Technical / PC Skills

  EDUCATION & EXPERIENCE

  • High school degree or GED required.
  • College degree in business related field preferred.
  • One (1) year financial institution experience required.
  • One (1) year of wire transfer operation and / or digital banking, and call center experience preferred.
  • Solid skill set in the use of Microsoft Office Suite
  • Experience with Fiserv Premier software beneficial
  • Experience with Fiserv Payments Exchange software beneficial
  • Experience with Q2ebanking is beneficial

  COMPENSATION & BENEFITS

  Annualized salary range: $45,000 - 75,000 annually, dependent on qualifications.

  Eligible benefits include: Medical, Dental and Vision insurance, Retirement (401k) savings, Life and AD&D insurance, Short and Long-term disability insurance, Paid Time Off (PTO), Volunteer Time Off, Paid Parental Leave, Pet Insurance, and more. Details at www.sunrisebanks.com/about/careers/.

  This Position Summary reflects management’s assignment of major responsibilities, which represent the majority of essential functions. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  We are focused on creating financial empowerment for all as a socially-responsible community bank. Learn about our mission & history of community engagement.

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