MCI Military
Work-at-Home Call Center Agent
This job is now closed
Job Description
- Req#: 46438
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive starting compensation based on experience
- Incentives & Rewards: Participate in contests with cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career growth with a focus on internal promotions
- Paid training to enhance your skills while earning a paycheck
- Enjoy a fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or call center environment
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with frequent changes
- Demonstrated reliability with regular attendance and punctuality
#BPO #CustomerService #CareerGrowth #HealthBenefits #Incentives
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