MCI
WORK AT HOME CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
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Job Description
- Req#: 3897
Employer Industry: Business Process Outsourcing
Why consider this job opportunity:
- Opportunity for career advancement, with paths leading to Supervisor, Trainer, Talent Acquisition, and Operations Management roles
- Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage after 60 days of employment
- Paid Time Off and paid holidays to ensure work-life balance
- Fun, engaging work environment with a casual dress code
- Extensive training provided to enhance skills and knowledge
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Ensure first call resolution through effective problem-solving and call handling
- Appropriately escalate customer dissatisfaction to the managerial team
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data entry using a computer
- Ability to read and speak English fluently
- Excellent organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
- State or Federal work experience
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #EngagingWorkEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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