The Sydney Call Centre
Work-at-Home Contact Centre Associate
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Job Description
- Req#: 49714
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation and benefits packages tailored to support employee growth
- Paid Time Off (PTO) and paid holidays to promote work-life balance
- Health benefits, including supplemental health coverage and life insurance options
- Opportunities for career advancement with a focus on internal promotions
- Fun and engaging work environment that fosters collaboration
- Flexible remote work arrangement available
What to Expect (Job Responsibilities):
- Handle inbound and outbound customer communications via phone, email, or chat
- Resolve customer issues efficiently and professionally
- Provide clear and accurate product and service information
- Record customer interactions and feedback in the system
- Collaborate with team members and participate in virtual training sessions
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Previous experience in a contact center or customer service role preferred
- Excellent communication and problem-solving skills
- Ability to work independently and manage time effectively
How to Stand Out (Preferred Qualifications):
- Experience in a virtual customer service environment
- Familiarity with CRM software or similar customer support tools
- Strong technical skills and comfort with using various communication platforms
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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