Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (AR)
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Job Description
- Req#: 48138
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with opportunities for cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Paid Time Off and holidays to ensure work-life balance
- Career advancement opportunities with a focus on internal promotions
- Fun, engaging work environment that fosters teamwork and collaboration
- Paid training to help develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to promote upgrades
- Explain products and processes clearly to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of Windows operating system
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or sales roles
- Familiarity with conflict resolution and negotiation techniques
- Strong ability to thrive in a fast-paced environment with changing circumstances
- Experience working in a team-oriented culture
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitivePay #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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