MCI
Work at Home Customer Service Agent (Full-Time & Part-Time) (IN)
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Job Description
- Req#: 48139
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Hourly pay plus bonuses
- Paid training and flexible schedules
- Comprehensive medical, dental, and vision coverage after 90 days
- Opportunities for career advancement and internal promotions
- Engaging work environment with daily contests and prizes
- Casual dress code and company-provided laptop
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve issues
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to upgrade products
- Explain products and processes to customers effectively
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications):
- Ability to type swiftly and accurately (20+ words a minute)
- Strong team orientation and customer focus
- Experience in a fast-paced environment
- Aptitude for conflict resolution and negotiation
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #RemoteWork #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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