MCI
Work at Home Customer Service Agent (Full-Time & Part-Time) KS)
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Job Description
- Req#: 48152
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive pay structure with hourly rates plus bonuses
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid Time Off and paid holidays for work-life balance
- Opportunities for career growth and internal promotions
- Engaging and fun work environment with daily contests and prizes
- Work from home flexibility with a supportive team culture
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for efficient account management
- Identify sales opportunities and apply sales skills to enhance customer experience
- Explain products and processes to customers clearly
- Collaborate with management to address and escalate customer dissatisfaction
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to thrive in a fast-paced and dynamic work environment
- Experience in customer service or related fields
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #TeamCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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