MCI
Work at Home Customer Service Agent (Full-Time & Part-Time) NE)
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Job Description
- Req#: 48153
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Hourly pay plus bonuses
- Paid Time Off and paid holidays
- Comprehensive medical, dental, and vision coverage after 90 days for full-time employees
- Opportunities for career growth and internal promotions
- Flexible schedules and remote work options
- Engaging work environment with daily contests and prizes
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes to customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in customer service or related fields
- Strong conflict resolution and negotiation skills
- Ability to thrive in a fast-paced environment
- Proven ability to build relationships with team members and customers
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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