Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (SD)
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Job Description
- Req#: 48137
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience, with opportunities for bonuses and incentives
- Paid Time Off and paid holidays to ensure work-life balance
- Comprehensive health benefits available after 90 days for full-time employees
- Opportunities for career growth and internal promotions
- Engaging work environment with a focus on teamwork and collaboration
- Paid training for skill development while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to upgrade services
- Explain products and processes clearly to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and understanding of Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in customer service or sales roles
- Strong aptitude for conflict resolution, problem solving, and negotiation
- Ability to thrive in a fast-paced environment with changing dynamics
- Exceptional interpersonal skills with a focus on building relationships
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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