MCI
Work-at-Home Customer Service Representative Job Openings (Full-Time)
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Job Description
- Req#: 30083
Employer Industry: Business Process Outsourcing
Why consider this job opportunity:
- Hourly pay with potential bonuses and incentives
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Paid training and time off, fostering work-life balance
- Flexible schedules available for full-time positions
- Opportunities for career growth and advancement within the organization
- Engaging and supportive work environment with a casual dress code
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with changing demands
- Experience with remote work or work-from-home settings
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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