The Sydney Call Centre
Work-at-Home Customer Service Representative Job Openings (Full-Time)
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Job Description
- Req#: 30093
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive base pay with opportunities for bonuses and contests
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Comprehensive health benefits available after 90 days for full-time employees
- Career growth opportunities with a focus on internal promotions
- Fun and engaging work environment with a casual dress code
- MCI provides equipment for remote work, requiring only a reliable home broadband connection
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Resolve customer issues by listening, understanding needs, and applying problem-solving skills
- Utilize systems and technology for effective account management tasks
- Identify sales opportunities and apply sales skills to enhance customer experience
- Collaborate with management to escalate customer dissatisfaction when necessary
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Strong aptitude for conflict resolution and negotiation
- Familiarity with Windows operating systems
- Proven ability to multi-task and self-manage in a fast-paced environment
- Demonstrated strong team orientation and customer focus
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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