MCI
Work-at-Home Customer Service Representative Job Openings (Full-Time)
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Job Description
- Req#: 30093
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive hourly pay plus bonus opportunities
- Comprehensive benefits package including medical, dental, and vision coverage
- Flexible schedules with full-time positions available
- Paid training and paid time off to support work-life balance
- Fun and engaging work environment with contests and prizes
- Opportunities for career growth and internal promotions
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues
- Recognize sales opportunities and apply sales skills to upgrade products and services
- Utilize systems and technology to complete account management tasks
- Ensure first-call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Prior experience in customer service or technical support roles
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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