• Job Description

  Req#: 49310
  **Employer Industry: Business Process Outsourcing (BPO)**
  
  **Why consider this job opportunity:**
  - Competitive compensation with opportunities for bonuses and rewards.
  - Comprehensive health benefits including medical, dental, and vision coverage.
  - Paid Time Off (PTO) and paid holidays to support work-life balance.
  - Opportunities for career growth and internal promotions.
  - Engaging and supportive work environment with a team-oriented culture.
  - Paid training to help you develop new skills while earning a paycheck.
  
  **What to Expect (Job Responsibilities):**
  - Handle inbound and outbound contacts in a courteous and professional manner.
  - Utilize knowledge to accurately answer customer questions and sell products/services.
  - Listen to customers, understand their needs, and resolve issues effectively.
  - Document and process customer orders in appropriate systems.
  - Comply with policies and procedures surrounding confidential and personal information.
  
  **What is Required (Qualifications):**
  - Must be 18 years of age or older.
  - High school diploma or equivalent.
  - Excellent organizational, written, and oral communication skills.
  - Ability to type swiftly and accurately (20+ words per minute).
  - Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system.
  
  **How to Stand Out (Preferred Qualifications):**
  - One (1) year of experience in customer service, technical support, or related fields in a contact center environment.
  - State or Federal work experience.
  
  #BusinessProcessOutsourcing #CustomerService #CareerGrowth #TeamEnvironment #PaidTraining
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.

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