Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation based on experience
- Incentives and rewards, including cash bonuses and prizes such as electronics and vacations
- Comprehensive health benefits available after 90 days for full-time employees
- Opportunities for career growth with a focus on internal promotions
- Paid training to help you develop new skills while earning a paycheck
- Enjoy a fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Make outbound calls to prospective customers and upsell existing products and services
- Handle inbound and outbound contacts in a courteous and professional manner
- Utilize training and knowledge base to answer customer inquiries and resolve issues
- Document and process customer orders accurately in the appropriate systems
- Attend meetings and training sessions to stay updated on program knowledge and procedures

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type at least 20 words per minute accurately
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- One year of experience in customer service, technical support, or sales in a contact center environment
- Experience in state or federal work environments

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