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Job Description
- Req#: 48183
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Opportunities for career advancement and internal promotions
- Paid Time Off and paid holidays for work-life balance
- Incentives and rewards including cash bonuses, electronics, and vacations
- Comprehensive health benefits available after 90 days of employment
- Fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position the products and processes to customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in customer service or a related field
- Strong conflict resolution and negotiation skills
- Ability to thrive in a fast-paced environment with changing demands
- Familiarity with Windows operating system
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #IncentivesAndRewards #EngagingWorkEnvironment
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