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Work From Home, Senior Associate Staffing Specialist
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Job Description
- Req#: R228223
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $89,500 for the Senior Staffing Specialist role
- Opportunity to earn performance-based incentive compensation, including cash bonuses and long-term incentives
- Comprehensive and competitive health, financial, and other benefits that support total well-being
- Work from home flexibility with a secure home office environment
- Opportunity for career advancement and growth within a large organization that values diverse experiences
What to Expect (Job Responsibilities):
- Deliver staffing recommendations to enhance customer experience while meeting budgetary commitments
- Monitor data trends to assess effectiveness and drive improvements
- Build and execute efficient processes within the Workforce team supporting 16,000 agents worldwide
- Develop creative solutions to address business challenges, focusing on simplicity and flexibility
- Collaborate with Operations clients, Business Analysts, HR, Tech, and Training to implement improvements in contact centers
What is Required (Qualifications):
- High School Diploma, GED, or equivalent certification
- Minimum of 2 years of experience in Process Management
- Minimum of 2 years of experience using Google Sheets or Microsoft Excel
- Secure home office environment free from background noise and distractions
- Reliable private internet connection that meets specified performance criteria
How to Stand Out (Preferred Qualifications):
- At least 3 years of experience in Process Management
- At least 2 years of experience in Analytics or Trend identification
- At least 2 years of experience in Call Center Operations
#FinancialServices #RemoteWork #CareerOpportunity #CompetitiveSalary #ProcessManagement
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