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Work from Home Senior Customer Service Coordinator, Premium Retail Queue - Partnership Servicing
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Job Description
- Req#: R229906
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $49,774
- Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support
- Flexible schedule options, paid time off, paid training and development, and tuition reimbursement
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- 100% work-from-home position offering flexibility and control over your schedule
What to Expect (Job Responsibilities):
- Provide exceptional customer service by listening to and addressing customer needs, problem-solving, and delivering a positive customer experience
- Advocate for customers by resolving issues in alignment with compliance and regulatory requirements
- Investigate customer concerns and report trending issues while helping to create process improvements
- Support fellow customer service associates by guiding them in resolving customer issues and providing feedback
- Exercise good judgment and independent decision-making skills in handling escalated situations
What is Required (Qualifications):
- High school diploma, GED, or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Strong attention to detail, positive attitude, and flexibility to embrace change
- Exceptional listening, communication, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- At least 4 years of customer service or call center experience
- At least 1 year of experience working in the financial industry
#FinancialServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
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