Employer Industry: Life Insurance

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Medical, Dental, Vision, Life, and Disability coverage available from day one
- Pension Plan and 401k available with a company match
- Performance-based incentive plan
- Holidays and Paid Time Off
- Collaborative and energetic work environment

What to Expect (Job Responsibilities):
- Track and analyze call flows, patterns, and service levels
- Perform trend analysis of call center data to project future growth
- Create daily, weekly, and monthly forecasts for call volumes and staffing needs
- Maintain workforce management software and ensure optimal usage
- Monitor call center activities to ensure service levels are met and recommend schedule changes as needed

What is Required (Qualifications):
- Minimum of two (2) years of call center experience with an understanding of basic call center metrics and processes
- Experience with workforce management products (Cisco, IEX, Aspect, Blue Pumpkin, etc.)
- Knowledge of methodologies for call centers with multi-skill and multi-channel complexity
- Intermediate knowledge of MS Office software such as Excel, PowerPoint, and MS-Project
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience in a high-volume inbound call center environment
- Knowledge of statistical analysis and forecasting techniques
- Familiarity with call center performance metrics and reporting tools

#LifeInsurance #WorkforceManagement #CallCenter #CareerOpportunity #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.