Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $44.13 per hour
- Opportunity for career advancement and growth within the organization
- Flexibility of hybrid work schedule, with options for remote work
- Comprehensive benefits including medical/dental, PTO, retirement savings plans, and tuition reimbursement
- Access to well-being resources and employee resource groups to foster a diverse and inclusive workplace
- Chance to make a positive impact on patient care and community involvement

What to Expect (Job Responsibilities):
- Analyze call arrival patterns, handle times, and staff shrinkage to create and update forecasts for the Customer Experience Center
- Complete all scheduling elements for contact center agents, including meetings, trainings, and absences
- Proactively analyze inputs to enhance forecasts and scheduling efficiency, highlighting staffing trends for management
- Provide support and recommendations for new hires, shift bids, and budget staffing
- Audit schedules prepared by the Workforce Management team and recommend improvements

What is Required (Qualifications):
- Must be 18 years of age with relevant education or experience
- 3+ years of contact center Workforce Management Analyst experience
- 3+ years of experience using Workforce Management tools for scheduling and forecasting, such as Aspect, Avaya WFO, IEX, or Blue Pumpkin

How to Stand Out (Preferred Qualifications):
- High school diploma or GED
- Associate's degree in Business, Mathematics, Statistics, or a quantitative-oriented field

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