Remote Jobs

Workforce Management Scheduler (Remote)


Pay$48000.00 - $60000.00 / year
LocationBoston/Massachusetts
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 4376077007
      Employer Industry: Food Technology

      Why Consider this Job Opportunity:
      - Salary up to $60,000
      - Opportunity for career advancement and growth within the organization
      - Flexible work-life balance with remote-hybrid work options
      - Collaborative work environment with open access to data
      - Competitive benefits package including stock options, 401K, and health/dental insurance

      What to Expect (Job Responsibilities):
      - Monitor and report on scheduling, adherence, forecasting, and efficiency
      - Provide real-time performance management and communication
      - Analyze and report performance goals and gaps
      - Collaborate on staffing plans and optimization of schedules
      - Lead meetings with stakeholders to manage staffing plans and performance

      What is Required (Qualifications):
      - Minimum of 2 years in a call center environment
      - Minimum of 1 year of WFM/RTA experience
      - Experience with NICE IEX or Verint WFM software applications
      - Strong time management and organizational skills
      - Track record of translating complex data into real-world applications

      How to Stand Out (Preferred Qualifications):
      - Background in excel
      - Eagerness to give and receive feedback
      - Strong analytical skills and problem-solving abilities

      #FoodTechnology #WorkLifeBalance #CareerGrowth #RemoteWork #CompetitivePay

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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