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Workforce Management Scheduling Analyst
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Job Description
- Req#: heDdrNiNtbuO
Employer Industry: Healthcare Navigation Organization
Why consider this job opportunity:
- Competitive base and incentive compensation
- Comprehensive health, vision, and dental coverage, along with life insurance and additional benefits
- 401(k) plan with up to 4% employer match and full vesting on day one
- Generous paid time off, paid sabbaticals, and parental leave
- Opportunities for professional development, including tuition reimbursement and leadership training
- Modern workplace with a casual dress code and various on-site amenities
What to Expect (Job Responsibilities):
- Analyze forecasted volume and available staff resources for efficient scheduling
- Create and publish schedules aligned with short and long-term workload demands
- Design and manage a scheduling system for short-term staffing needs
- Evaluate and manage schedule alterations and exceptions accurately in the WFM system
- Coordinate with operational leaders to ensure optimal staffing levels and service delivery
What is Required (Qualifications):
- Bachelor's degree in Business or related field; 4 to 6 years of Workforce Management Scheduling Optimization experience may substitute for a degree
- Working knowledge of Verint, Cisco CUIC, or similar ACD reporting tools
- Strong Microsoft Excel knowledge and skills required; novice-level skills in Microsoft PowerPoint
- Demonstrated analytical skills and ability to use data to identify problems and recommend solutions
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Project Management experience preferred
- Verint application expertise or equivalent WFM software application
- Six Sigma Certification a plus
- Experience working with large data sets and databases
#HealthcareNavigation #WorkforceManagement #CareerOpportunity #CompetitiveCompensation #ProfessionalDevelopment
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