• Job Description

  Req#: R0054860

  About Our Job

  Please apply soon, as this position will close without advance notice once we receive a sufficient number of qualified candidates.

  This is a limited position with an end date of June 30, 2025.

  The Denver Economic Development & Opportunity (DEDO) is a driving force that advances economic prosperity for the City of Denver, its businesses, neighborhoods and residents through purposeful and intentional economic development that: (1) broadens the tax base; (2) stimulates balanced economic growth through business assistance, neighborhood revitalization and the development of a skilled workforce; and (3) focuses on innovation, sustainability and education.

  Denver Workforce Services, as a division within DEDO serves as a comprehensive employment and training resource for employers, jobseekers, and businesses throughout Denver. Having created a strong collaboration with local partners, we connect jobseekers with needed skills to secure sustainable employment, and we connect employers with a trained and ready workforce. Our team directly serves our diverse customers in high volume and fast-paced environments.

  As a Workforce Resource Room Coordinator, you will work in the Resource Room within the Denver Workforce Center where you will use your extraordinary customer service skills to provide a great first impression of our services to job seekers upon arrival. Our team directly serves our diverse customers in high volume and fast-paced environments. Primarily, you will assess job seeker needs and direct to appropriate services. You may also screen, direct calls, maintain referral logs and serve customers in our reception area. This is a high volume, customer facing role that focuses on encouraging and empowering job seekers to utilize the self-help resources we provide and guiding the customer experience.

  The location for this position is at the Denver International Airport. Parking for employees is free and there is also access to public transportation.

  What you will do:

  • Greet and check in customers (job seekers and employers) upon arrival to the resource room
  • Assess and direct customer needs to the appropriate services
  • Provide technical assistance for customers accessing the resource room’s computer bank and equipment
  • Interact with customers via phone, email, face to face, and one on one
  • Interact with internal staff and external employers and community partners

  On average, Denver Workforce Services, sees approximately 1,905 job seekers in the resource room per month. The Resource Room is a one-stop environment within the workforce center for job seekers to access the following resources:

  • Full bank of computers
  • Copy, fax services and phone Hotline services
  • Job postings and hiring events
  • Resume software programs
  • Research job opportunities

  Denver Workforce Services commits to serving the needs of the customer and their experience, through genuine and deliberate interactions. Upon arrival to departure, the customer will have experienced a welcoming and supportive environment.

  This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org .

  About You

  Our Ideal Candidate has:

  Occupational Competencies

  • Customer Service: Daily interaction with customers while working to develop and foster relationships through professional, courteous, and efficient service delivery through all aspects of the customer relationship via in person, phone, and or e-mail. Utilize effective listening and communication skills to identify and/or resolve customer inquiries and concerns directly or by referring to the appropriate staff member. Provides one-on-one assistance as needed
  • Clerical duties: 3+ years of administrative tasks such as phone handling, filing, typing, responding to emails, drafting reports and organizing
  • Different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
  • Office software: Experience with the characteristics and functioning of Microsoft Office and other data software
  • Computer Essentials: Proficient and competent using computers, keyboard, mouse
  • Experience trouble shooting simple computer-based issues

  Foundational Competencies

  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination: Encouraging workshop and event participation. Providing overview of all career center services. Referring & directing customers to appropriate external resources when necessary.
  • Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
  • Speaking: Talking to others to convey information effectively.
  • Staying Calm: Provide clients with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Team Player: Collaborate with team members and contribute to team tasks
  • Standing/Sitting: Ability to stand and/or sit for long periods of time

  Occupational Competencies

  • Bilingual: Spanish speaking
  • Computer Essentials: Proficient in Connecting Colorado

  Foundational Competencies

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Instructing: Teaching others how to do something
  • Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do
  • Problem Solving: Responds to problems, issues and opportunities as they are identified

  We recognize your time is valuable, so please do not apply unless you meet the following required minimum qualifications:

  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
  • Education & Experience Requirement: Additional appropriate education may be substituted for the minimum experience requirements
  • Licensure & Certifications: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

  About Everything Else

  Job Profile

  CC1503 Administrative Support Assistant IV

  To view the full job profile including position specifications, physical demands, and probationary period, click here.

  Position Type

  Limited (Fixed Term)

  Position Salary Range

  $20.90 - $31.35

  Starting Pay

  $20.90 - $26.13/hour, based on experience and education

  Agency

  Denver Economic Development & Opportunity

  Assessment Requirement

  Administrative Professional

  The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

  For information about right to work, click here for English or here for Spanish.

• About the company

  Denver, officially the City and County of Denver, is the capital and most populous municipality of the US state of Colorado.

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