• Job Description

  Req#: 65598

  The Opportunity:

  WSP is currently seeking a Workplace Ambassador to join our Project Management, Cost and Advisory team, located at our York Street office. Reporting to the local manager of Project Management, Workplace Solutions, this position requires an enthusiastic team player, detail-oriented professional who enjoys learning new skills and quickly adapts to organizational changes. Able to generate customized reports in addition to utilizing the client’s space management platform.

  The Workplace Ambassador provides administrative task-level support to the Workplace Solutions team to ensure the smooth and timely completion of projects and tickets. They are knowledgeable in project management tools, processes, and techniques. The ideal candidate has strong organizational skills with attention to detail. The desired candidate must have the ability to work independently with given direction, handle multiple tasks, and set priorities based on guidance given. Must be able to communicate to our client, team members, vendors, and other business partners. Must be able to communicate and resolve challenges while maintaining professionalism and focus on the project goals. Experience in the Commercial Real Estate industry is a plus.

  Why WSP?

  • We value and are committed to upholding a culture of Inclusion and Belonging
  • Our Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
  • Our Hybrid Work Policy - a combination of in-person and remote working, enables us to purposefully think of how we work, who we need to work with, and where the work should be done.
  • A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
  • Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
  • Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
  • A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

  We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

  #WeAreWSP
  

  What you can expect to do here:

  • Review and assign customer submitted requests to the appropriate team member
  • Serve as the initial point-of-contact for customer submitted requests
  • Review and action on customer submitted requests for accessories deployment and/or workstation furniture repair/replacement issues.
  • Provide on-site and virtual presence to confirm current use of space
  • Perform cadenced and ad hoc audits while supporting the processes for submitting updates from findings
  • Provide pre- and post-move project walks and support as needed
  • Support reset projects through floor plan audits, requesting furniture replacements and/or submitting tickets for cleaning and repairs
  • Audit operational delivery of equipment and supplies for building launches through completion of FM punch walks
  • Audit completion of construction project scope by supporting User Acceptance Testing
  • Perform move list data vetting and verification with teams
  • Support creation of origin verification surveys and manage receipt of customer responses
  • Review and action customer locker requests within SLA period
  • Provide on-site support for locker validation
  • Partner with additional resources to administer locker evacuation for move projects and provide physical onsite presence for troubleshooting
  • Support move projects as workload allows – participate in move vendor calls, label distribution, determining origin audits
  • Support unclaimed item audit by pulling and reviewing select reports
  • Audit unclaimed items in space and update tracker accordingly
  • Onsite validation of daily services completion
  • Coordinate and submit pass-down requests to ensure access to secure spaces, loading docks, freight elevators, and/or security escorts for restricted spaces
  • Support the reset of program and destination spaces through audit walks and furniture/facilities management ticket requests
  • Ensure data accuracy at the intersection of multiple programs
  • Maintain data integrity through individual and bulk data corrections for same building changes
  • Support the integrity and alignment of seat data across multiple platforms
  • Other duties as assigned
  • You will always ensure health and safety policies are followed at all sites and take WSP's Life Saving rules to heart;

  What you'll bring to WSP ...

  • Associate degree preferred
  • Minimum 2 years of corporate administration services, facility management or related experience
  • Proficiency with MS Office Suite, MS Project, MS Visio, and other data management software
  • Must be able to inspect design plans and documents for accuracy
  • Role requires daily communication with client and team members
  • Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making
  • Maintains a courteous and professional manner, works well in a team environment

  Physical Requirements

  • Must be able to move within and between client buildings more than 50% of the day
  • The person in this role needs to be able to occasionally lift up to 25 pounds

• About the company

  WSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower.

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