• Job Description

  Req#: 4988952
  Salary : $61,644.00 - $82,872.00 Annually
  Location : Multiple Locations - Western Washington, WA
  Job Type: Full Time - Permanent
  Remote Employment: Flexible/Hybrid
  Job Number: 2025-04067
  Department: Employment Security Department
  Division: Workforce Services
  Opening Date: 07/01/2025
  Closing Date: 7/15/2025 11:59 PM Pacific
  Salary Information: The high end of the salary range, Step M is typically a longevity step
  
  Description
  
  The Salary listed includes a 3% general wage increase that was effective 7/1/2025.
  Initially this position will have a roving duty station with the potential for some hybrid work. Travel may be required to offices in the Southwest Coastal Region including Grays Harbor, Lewis, Mason, Pacific and Thurston Counties. Once a new office is established in Grays Harbor, the incumbent's primary duty station will be Aberdeen, WA.
  The ideal candidate is a dynamic and forward-thinking leader who thrives in a collaborative, performance-driven environment. They bring a deep understanding of workforce development programs, with a demonstrated ability to lead integrated service delivery across multi-agency partnerships. With experience supervising diverse teams and overseeing Career Services, RESEA initiatives, and local Labor Exchange activities, they are skilled at aligning daily operations with high-level strategic goals while driving toward superior customer outcomes.
  This leader excels at balancing big-picture vision with day-to-day execution. They are fluent in Lean methodology, Human Centered Design, and the principles of Leader-Leader collaboration, and they foster a work culture rooted in engagement, equity, and continuous improvement. Their ability to train, mentor, and inspire staff makes them a catalyst for professional growth and program success. They proactively manage resources, contracts, and performance measures to ensure program compliance and long-term sustainability.
  A natural relationship builder, the ideal candidate partners effectively with internal teams, local businesses, and external stakeholders. They set ambitious but attainable goals, create clear expectations, and adapt strategically in pursuit of the agency's mission and vision. With both strategic acumen and operational fluency, they are ready to champion workforce excellence and community impact at WorkSource Grays Harbor.
  
  Duties
  Manage day-to-day teams to achieve performance measures; conduct recruitment and hiring functions; supervise, train and guide staff working in various programs, services, and positions. This includes:
  
  • Develop and support high-performance, integrated work-team management approaches, consensus-based decision-making and continuous quality improvement practices.
  
  
  • Plan, schedule, assign and direct work activities; guide, coach, and mentor staff; provide and/or authorize staff training and professional/career development.
  
  
  • Review and interpret state and federal rules and regulations; inform staff of agency changes and adjustments; ensure policies and procedures are understood and followed; design and deliver related training.
  
  Oversee department contracts, programs, and services to meet or exceed performance measures; establish measurable goals and expectations, initiatives, and indicators in support of the agency mission, vision, business goals, workforce and WorkSource system. This includes:
  
  • Manage and monitor established performance measures; review and reconcile performance reports from different data bases and sources; analyze regulatory standards and achieved outcomes for compliance and accountability; present performance information; identify best practices and/or strategies for improvements and training; recommend and initiate improvements.
  
  
  • Manage financial programs budgets and safeguard agency resources and assets; manage program performance and allowable/accurate purchases and expenditures; perform financial transactions and/or commit fiscal resources; approve vouchers; negotiate contracts.
  
  
  • Develop and promote continuous quality improvement service delivery processes to meet the changing needs of the customer and agency; deliver services based on customer response and feedback; schedule program services and activities; respond to data and information requests from internal and external customers; resolve customer issues and complaints.
  
  Develop and maintain relationships with businesses and partners. This includes:
  
  • Participate in all WorkSource activities; maintain a high level of communication with customers, regional directors, administrators, staff, and partnering agencies regarding program directives, training information, workshops, and related coordination; meet regularly with partner agencies to promote integration and ensure high-quality customer service to co-enrolled customers; work with area teams to establish or modify processes or procedures and resolve problems.
  
  
  • Network with leadership and participate in community meetings and events; engage in public relation presentations, forums, and partnership functions; research and recommend leveraging of resources and development of new programs; communicate and work closely with internal and external partners
  
  
  • Act as liaison for the organization between customers, community, and government; support and create opportunities for increased integration with internal and external partners; represent ESD with diverse audiences including stakeholders.
  
  To request a detailed position description, click here
  
  Qualifications
  
  • One year experience as a WorkSource Specialist 5 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
  
  
  • OR Two years of experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency AND one year experience as a designated lead.
  
  
  • OR A Bachelor's degree and five years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking
  
  
  • OR a combination of education and/or relevant experience, which includes one year experience as a designated lead.
  
  Special Requirements/Conditions of Employment:
  
  • Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
  
  Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
  Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
  Supplemental Information
  Our drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
  Opportunity for All
  We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
  The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
  If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or at 253-306-2999 or the , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
  This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
  More than Just a Paycheck!
  Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
  
  We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
  
  Read about our benefits:
  The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
  
  Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
  
  Insurance Benefits
  Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
  
  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
  
  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
  
  Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
  
  Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
  
  The Washington State Employee Assistance Program promotes the health and well-being of employees.
  
  Retirement and Deferred Compensation
  State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
  
  Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
  
  Social Security
  All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
  
  Public Service Loan Forgiveness
  If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
  
  Holidays
  Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
  
  Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
  
  Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
  
  Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
  
  Sick Leave
  Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
  
  Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
  
  Vacation (Annual Leave)
  Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
  
  Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
  
  Pay status includes hours worked, time on paid leave and paid holiday.
  
  As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
  
  Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
  
  Military Leave
  Washington State supports members of the armed forces with 21 days paid military leave per year.
  
  Bereavement Leave
  Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
  
  Additional Leave
  Leave Sharing
  
  Family and Medical Leave Act (FMLA)
  Leave Without Pay
  
  Please visit the State HR Website for more detailed information regarding benefits.
  
  Updated 12-31-2022
  01
  
  Are you a current or former Washington State government employee?
  • Yes
  • No
  
  02
  
  Have you attached your cover letter and resume to your application? Please ensure both documents are included as they are crucial for the evaluation process.
  • Yes
  • No
  
  03
  
  What kind of experience do you bring to this postiion?
  • One year experience as a WorkSource Specialist 5 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
  • Two years of experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency AND one year experience as a designated lead.ORTwo years of experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency AND one year experience as a designated lead.
  • A Bachelor's degree and five years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking
  • a combination of education and/or relevant experience, which includes one year experience as a designated lead.
  • Other
  • None of the above
  
  04
  
  Please describe your experience listed in the above question.
  05
  
  Please describe any designated lead experience that you have attained, if you do not have this type of experience, please type N/A.
  06
  
  Are you willing to travel to duty stations throughout the Southwest Coastal Region, within Grays Harbor, Lewis, Mason, Pacific, and Thurston counties?
  • Yes
  • No
  
  07
  
  ESD How did you hear about this job opportunity?
  • WWW.Careers.Wa.Gov
  • WorkSource Center or Website (WorkSourceWA.com)
  • Washington State Employee Referral
  • ESD Employee Referral
  • Employment Security Department's job web page: WWW.Esd.Wa.Gov
  • Monster
  • College/university career fair or website
  • LinkedIn
  • Facebook
  • VERG
  • Craigslist
  • CareerBuilder
  • Diversity Jobs
  • Handshake
  • Other
  
  Required Question

• About the company

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