• Job Description

  Req#: REQ326942

  Workspace Experience Lead

  Work Dynamics

  Join Our Thrive Team

  Do you always look for the positives in life and know how to lead a team? If so, we’d like you to come and join our team as a Workspace Experience Lead for West Asia supporting 4 markets, India, Bangladesh, Sri Lanka and Mauritius.
  
  Our goal is for you to lead a team that is best in class in being a host in the new workspace of the future, providing a sense of connection and belonging to all employees; one that cares for the environment as well as enabling people to thrive and be their best selves at work.

  What this job involves:

  HSBC Community engagement: You will base yourself within the business and be recognized as the lead for anything Workspace Experience related or for Corporate Services. The role is defined by working to the following key principals:

  • Deliver an exceptional colleague experience to our HSBC colleagues. Create a strategy that boasts a welcoming and first-class atmosphere for HSBC colleagues and their visitors.
  • Take ownership of all services that support HSBC colleagues within the workplace. Ensure that all spaces is maintained to a high standard.
  • Build relationships with key stakeholders & encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events.
  • Understand the needs of the business and what drives the businesses you support.
  • Create a culture of Community Well Being, supporting and guiding HSBC colleagues through the challenges & opportunities of the new workplace environment.

  Day to day operations – HSBC Workspace Experience:

  • Oversee and guide the Thrive Team of India, Bangladesh, Sri Lanka and Mauritius
  • Subject Matter Expert who leads the Workspace Experience strategy and delivery - for all 3 entities
  • Manage team hires and movement effectively and ethically
  • Analyze workspace experience data and statistics daily. Work with the WELs to develop strategies and actions to uplift / keep the metrics high.
  • Support and drive WE related communications with the Communications lead. Draft, review and publish communications where necessary. Use AI to improve efficiency where applicable
  • Project Manager for change programs related to colleague experience
  • Manage local JLL teams (Workspace Experience Teams) as required.
  • Partner with other HSBC internal functions (E.g., Technology, ERGs, HR, Communications).
  • Publish monthly insights to CS stakeholders in all markets
  • Implement best practices to enhance colleague engagements
  • Deliver strategy on Workspace Experience
  • Create annual financial planning for Hybrid Events Program
  • Liaise with Workspace Team and Occupancy Planning on workspace data to improve workspace experience
  • Interact with Regional Workspace Experience team
  • Guide and develop the WELs and XA team. Provide mentorship for better experience delivery
  • Create a collaborative environment amongst colleagues across the workplace promoting Connected Workspace principles, behaviours and drive HSBC community/staff engagement
  • Develop relationships with HSBC CS, Entity Stakeholders, Branch Managers and proactively understand their needs.

  Technology

  • Introduce innovative technical solutions to increase Colleague Experience, to gain engagement with events and to demonstrate efficiency through these tech solutions.
  • Use AI where possible to innovate and drive efficiency

  Joining our team as West Asia Lead, you will lead a team that is responsible for building a conscious, inclusive and social place, where we can all be at our best.

  You will inspire our team by being the creative force and driver – a constant support for new and innovative events and services that will help improve HSBC as an employer of choice.

  We always:

  Choose to be tactful in all interactions, caring about the happiness of others.

  Happy and open, true to ourselves and others. Resonating positivity – good vibes only.

  We are responsible and care about owning challenges. Our word is a promise we never break.

  We are creative and innovative in ways when problem solving.

  Choose to be colorful and high spirited. We are vibrant, energetic and enthusiastic in delivery.

  Empathy practitioners. Choose to listen and understand your needs and ensure we have provided everything you need to succeed.

  What we can do for you:

  At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

  Apply today!
  

  Location:

  On-site –Bengaluru, KA, Hyderabad, TS, Mumbai, MH

  If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

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  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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