Accounts Payable Support

Accounts Payable Support Specialist

Large Corporation | Long Term

Job Description

The Accounts Payable Support Specialist provides high-quality support for the accounts payable function by resolving tickets, managing vendor inquiries, and assisting with supplier setups in a fast-paced, high-volume environment. This role focuses on ticket resolution within Oracle and ServiceNow, supports both internal and external customers, and contributes to continuous improvement through metrics-driven training and process enhancements. The position offers an opportunity to join a growing organization with a strong track record of internal development and promotion, in a long-term contract role with potential for future full-time conversion, though conversion is not guaranteed.

Responsibilities

• Resolve accounts payable support tickets in a timely and accurate manner, with a goal of handling approximately 75 tickets per week once fully ramped.
• Support the Oracle and ServiceNow queues by reviewing, prioritizing, and clearing open items to maintain a clean and organized ticket backlog.
• Provide responsive and professional support to internal and external customers, including vendors and internal stakeholders, to address accounts payable questions and issues.
• Handle supplier and vendor setup requests, ensuring accurate data entry and compliance with internal accounts payable procedures.
• Conduct research and analysis on vendor accounts, invoices, and payment issues, including matters related to 1099 reporting, to identify root causes and resolve discrepancies.
• Escalate complex or unresolved issues that require second-level support to the Accounts Payable Supervisor or designated leadership in a timely manner.
• Offer training and guidance on accounts payable procedures and processes to operations and headquarters personnel, helping them understand and follow AP policies.
• Utilize available metrics and data to identify trends, enhance training materials, and develop tools that improve the customer service experience.
• Collaborate closely with the broader Accounts Payable and Accounting/Finance teams to ensure consistent application of policies and efficient handling of invoice requests.
• Participate in handling high volumes of ServiceNow requests, contributing to the resolution of approximately 2,5003,000 invoice-related requests per month across the team.
• Engage in regular phone-based vendor support, managing around 15 calls per week initially, with volume increasing as comfort and proficiency grow.
• Maintain accurate documentation of ticket resolutions, vendor interactions, and process steps within ServiceNow and other systems.
• Adapt to evolving workloads and more complex needs within the AP Support team, demonstrating flexibility and a strong customer service mindset.
• Contribute to a positive team environment by sharing knowledge, supporting colleagues, and participating in continuous process improvement initiatives.

Essential Skills

• 15+ years of accounts payable experience, preferably in a high-volume or shared services environment.
• Hands-on experience with accounts payable processes, including ticket resolution, vendor support, and supplier setup.
• Working knowledge of 1099-related processes and requirements within accounts payable.
• Experience with Oracle or similar enterprise resource planning (ERP) systems, with Oracle experience considered a very strong plus.
• Familiarity with ServiceNow or similar ticketing/request management platforms, with ServiceNow experience considered a nice-to-have.
• Demonstrated customer service mindset, especially in vendor outreach or vendor support functions.
• Strong research and analytical skills to investigate and resolve invoice, vendor, and payment issues.
• Clear and professional communication skills, both written and verbal, when interacting with internal and external customers.
• Technical proficiency sufficient to work efficiently in a hybrid environment, including remote work days.

Additional Skills & Qualifications

• Experience working within a shared services or corporate headquarters accounting/finance environment.
• Experience supporting complex accounts payable needs, such as high volumes of invoice requests and diverse business lines.
• Ability to provide informal training and guidance to peers and cross-functional partners on accounts payable processes.
• Interest in long-term contract opportunities with potential for future full-time conversion, understanding that conversion is not guaranteed and is performance-dependent.

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $25.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a hybrid position in Minneapolis,MN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.