Accounts Receivable Clerk

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Our Hotel:

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our Mission and Values:

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Chicago, Millennium Park, as our new Accounts Receivable Clerk. Under the guidance of the Assistant Director of Finance, you’ll support the Finance department on the financial operations of the hotel while managing hotel assets and ensuring a organized and efficient accounting environment.

Job Responsibilities:

• Prepare accurate invoices for groups, events, corporate accounts, and long‑stay guests in line with Fairmont and Accor standards
• Verify supporting documentation such as contracts, banquet event orders, and rate agreements before billing
• Ensure timely distribution of invoices to clients and internal departments
• Monitor outstanding balances and follow up promptly to ensure timely payment
• Maintain the AR ageing report and escalate overdue accounts as required
• Liaise with clients to resolve billing queries professionally and efficiently
• Reconcile guest and city ledger accounts daily, ensuring accuracy and completeness
• Prepare month‑end AR reports for the Finance Manager and Financial Controller
• Support audit requirements by maintaining organized, compliant financial records
• Ensure adherence to Accor credit policies, including credit checks and approval processes
• Maintain accurate client profiles in the PMS and financial systems
• Protect guest data in line with GDPR and Accor privacy standards
• Work closely with Sales, Events, and Front Office to ensure accurate billing information
• Support colleagues by providing financial clarity on group blocks, deposits, and billing instructions
• Attend departmental meetings to review AR performance and upcoming business.
• Perform clerical work, creating and maintaining spreadsheets
• Handle customer inquiries in a professional and timely manner, provide customers with accurate invoices, statements, and schedules
• Keep management aware of any unusual operation or financial occurrences and/or significant deviations
• Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevating to the Director of Finance
• Cross-Train in other areas within the Finance Department
• Other duties, as assigned

Qualifications

What will you bring to this role?

• Accounting experience or degree in a related field is required
• Previous experience in hotel accounting preferred
• Ability to multitask, work in a fast-paced environment and have a high-level of attention to detail
• Strong written and verbal communication skills
• Demonstrate ownership and problem solving skills
• Ability to embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Ability to foster an inclusive environment where every individual feels valued and respected

Additional Information

Salary expectations: Subject to experience, hourly pay will range from $27.00 to $29.00

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.