Administrative Assistant

NFI Massachusetts Inc., a human service organization, is currently seeking a full-time Administrative Assistant for our Ambulatory Services Division located in Haverhill, MA.

NFI MA Inc. provides a range of mental health services in the Northeast Massachusetts area, working with individuals and families throughout the lifespan. Ambulatory Services is a full-service outpatient facility specializing in mental health and substance abuse treatment. Individuals served are from the Merrimack Valley area and come in for individual treatment, group treatment, and medication management.

The administrative assistant is responsible for supporting the Division Director, the Director of Outpatient Services, the Director of Structured Outpatient Addictions Program (SOAP), and the Director of the Massachusetts Impaired Driver Program (MID). Candidate must have the ability to manage multiple tasks, be detail oriented, and work independently but also as a member of a large team of clinicians, counselors, and administrators.

Job Responsibilities Include:

• Answering phones/directing calls
• Greeting clients
• Scheduling appointments
• Accepting payments and recording accurately
• Managing client records as needed
• Responding to requests and questions from clients
• Consistently protecting patient confidentiality in accordance with HIPAA policies and guidelines
• Assist prescriber with medication needs and inquiries
• Ability to develop/manage spreadsheets for a variety of division needs
• Fax/file/research as needed

Job Requirements:

• One-year administrative assistance experience is preferred.
• Experience working in a mental health environment is also preferred.
• A valid driver’s license and reliable vehicle is required.
• Full-time position, Monday–Friday, with some evening availability.
• Bilingual proficiency in English and Spanish is required to effectively communicate with the individuals and families served by this program.

Salary: $23.00 per hour

NFI Massachusetts offers a comprehensive benefits package for full-time employees, including:

• Medical, Dental & Vision Insurance (multiple plan options)
• 403(b) Retirement Plan with potential employer match
• 3 Weeks Paid Vacation + 11 Paid Holidays + Paid Sick Leave
• Company-Paid Life & Long-Term Disability Insurance
• Tuition Reimbursement (up to $2,500 per year)
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs (EAPs)
• Voluntary Benefits: Pet Insurance, Home & Auto, Legal Plan & more!
• Employee Referral Bonus Program

NFI Massachusetts Inc., is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We seek to empower individuals and support the diversity and inclusivity within our workforce.

NFI Massachusetts participates in E-Verify to confirm employment eligibility as part of the I-9 verification process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.