Administrative Assistant II

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $5B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

Job Summary

The Accounts Receivable Administrative Assistant provides essential administrative and operational support to the Accounts Receivable and Credit & Collections team. This role assists with daily A/R activities including invoicing support, data entry, customer account maintenance, reporting, and internal coordination to ensure accurate and timely processing of receivables. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, high-volume environment while supporting multiple A/R functions.

Key Responsibilities

• Works closely with A/R Cash Application Specialist to assist with uploading customer invoices in customer portals or sending via email
• Sort and distribute accounts receivable mail
• Monitor shared inboxes and route inquiries to appropriate team members
• Answer and address or transfer phone calls promptly and professionally
• Perform data entry related to customer accounts, invoices, and supporting documentation
• Support A/R Cash Application Specialist and Collectors by assisting with research on unapplied or misapplied payments
• Maintain accurate customer account records, contact information, and supporting files
• Assist the A/R team with routine customer inquiries related to billing and account status
• Assist with pulling documentation and data for internal and external audits
• Coordinate with internal teams (Sales, Project Managers, Customer Service) to resolve basic billing or documentation issues
• Perform general administrative duties including filing, report distribution, and ad-hoc projects assigned
• Support FAI business with uploading customer invoices in customer portals or sending via email
• Support FAI business by assisting with research of past due accounts
• Other duties as assigned in support of the Accounts Receivable function

Personal Qualities

• Highly organized with strong attention to detail
• Self-motivated and able to work with limited supervision
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Professional and customer-service oriented demeanor
• Team player with a willingness to learn and support cross-functional tasks
• Comfortable handling confidential financial information

Qualifications

• 1–3 years of experience in an administrative, accounting, or accounts receivable support role preferred
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong data entry skills with a high level of accuracy
• Experience working with ERP systems or customer billing portals preferred (Oracle experience a plus)
• Ability to learn internal systems and processes quickly

Education

• High School Diploma or equivalent required
• Associate’s Degree in Accounting, Business, or related field preferred

Working Conditions

• Office environment
• Required to sit for extended periods with occasional walking
• Vision abilities include close vision and ability to adjust focus

Disclaimer

This job description does not constitute a contract between the employee and the employer. Job duties may change at the discretion of the employer, and the employee may be asked to perform duties not listed above.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.