Administrative Assistant II

Overview

The Administrative Assistant is responsible for supporting departments and healthcare teams with administrative tasks of medium complexity. The role manages communication, scheduling, and travel arrangements. The role orders office supplies, maintains equipment, and oversees correspondence to ensure proper tracking and timely follow-up. The role maintains patient, staff, and departmental records, performs data entry, and prepares reports to support decision-making. The role updates medical documentation, assists with medical billing and insurance processing, and coordinates departmental projects, ensuring adherence to schedules and company standards.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Provide administrative and clerical support to departments and healthcare teams.
• Manage incoming and outgoing correspondence, ensuring accurate tracking and documentation.
• Coordinate schedules for meetings, appointments, conferences, and events.
• Maintain office supply inventory and ensure equipment is functional, coordinate repairs with vendors.
• Respond to inquiries from staff, patients, and visitors; escalate complex issues when needed.
• Arrange travel, including transportation and accommodations.
• Support department budget and expense tracking and maintain efficient office procedures.
• Maintain patient, staff, and departmental records in compliance with privacy regulations.
• Handle confidential information and prepare reports and presentations.
• Assist with medical billing and insurance documentation and resolve discrepancies.
• Support departmental projects through planning, coordination, and deadline tracking.

Qualifications

Education:

• High school diploma or equivalent (GED) required.
• Preferred: Associate’s degree in a business of medical-related field.

Experience:

• At least 3 years of experience in administrative, business, or medical-related field

License(s)/Certification(s):

• None